![]() ![]() What is your system configuration? List the details about your system as tested.Can the problem be recreated? If so, please outline the steps necessary to recreate it.On the boot up of the diagnostic operating system?.If you can, please provide the following details: If you call to report problems please provide as much information as possible.In Device Manager, next to Universal Serial Bus controller, click '+ (plus)'. In Run (Windows + R), type devmgmt.msc and hit Enter. If you are unsure about how to enter the setup, see the owner's manual for your computer or seek assistance from your computer manufacturer or the store where you purchased the computer./li> And if not, you should first update the disk driver to make the Seagate external hard drive recognized by Windows and show up in disk management. NOTE: Some computers that use the "-" sequences must be at a prompt before pressing the keys.The most common keys or key sequences to enter setup are:.You may have only a few seconds to find and press the appropriate key or key sequence. Nearly all systems will continue on automatically after a brief period of time if the key is not pressed, so act quickly. Watch the screen closely during boot up for a message like "Press F2 to enter Setup" or something similar to determine which key or key sequence to press for your computer.Methods for entering the Setup or CMOS Setup vary depending on your computer's make and model, but most methods consist of pressing a key or key sequence during the initial power on boot sequence. To change the boot sequence to boot from the USB device drive first, you must enter the "Setup" or "CMOS Setup" of your computer.If when you insert the SeaTools USB device and power on the computer, it does not load SeaTools, the "boot sequence" may be set to boot to the hard disk drive first.The drive is not by detectable in this case because of an unknown controller. The software is designed to be as up-to-date as possible with known controllers. Disk drives attach to the computer through a section of circuitry on the motherboard called a controller. Occasionally, a working drive will not be detected by the software.Be sure to double check if these items are correct. ![]() The drive needs to be set to ON in the BIOS, this is especially true when adding a second drive. Another common area is with the system BIOS setup. ![]()
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